DRAG
Grievance Redressal / Escalation Matrix

Grievance Redressal / Escalation Matrix

If you have a grievance, you can reach out to our Support Team for assistance.

Details of designation Contact Person Name Address Contact No. Email-ID Working hours
Customer Care Kapil Rathod House No. 30, Sadak Patti, Gram Tanda, Dhar, Dhar, Madhya Pradesh, 454221 919754373843 kapilrathodgrp47@gmail.com Mon-Sat
09 AM – 05 PM
Head of Customer Care Kapil Rathod House No. 30, Sadak Patti, Gram Tanda, Dhar, Dhar, Madhya Pradesh, 454221 919754373843 kapilrathodgrp47@gmail.com Mon-Sat
09 AM – 05 PM
Compliance Officer Kapil Rathod House No. 30, Sadak Patti, Gram Tanda, Dhar, Dhar, Madhya Pradesh, 454221 919754373843 kapilrathodgrp47@gmail.com Mon-Sat
09 AM – 05 PM
CEO
Principal Officer Kapil Rathod House No. 30, Sadak Patti, Gram Tanda, Dhar, Dhar, Madhya Pradesh, 454221 919754373843 kapilrathodgrp47@gmail.com Mon-Sat
09 AM – 05 PM

The abovementioned details would facilitate the complainants to approach the concerned RA before filing complaint to SEBI. For more details: https://www.bseindia.com/markets/MarketInfo/DispNewNoticesCirculars.aspx?page=20241209-41

We aim to resolve all grievances within 21 working days from the date of receipt.

If your grievance is not resolved within this timeframe, you can escalate it to SEBI’s SCORES Platform (SEBI Complaints Redress System).

SCORES Portal:scores.sebi.gov.in

In case you are unsatisfied with the resolution provided through our support or the SCORES platform, you can access the Online Dispute Resolution (ODR) Portal.

ODR Portal: smartodr.in